Navigating the NHS
Understanding how the NHS works – and what NHS services are available in your area
– can help you to get the most out of your interactions with healthcare professionals.
This will enable you to manage your condition better and live your life in the best
possible health.
In particular, knowing the right part of the NHS to contact when you have a problem
could also save you valuable time and get the help you need much faster. Here's
an overview of the different services on offer:
- The GP surgery you are registered with is likely to be your first port of call for
most NHS services. Your GP may take responsibility for your treatment – or may refer
you to a specialist.
- Specialists are normally accessed via a referral from your GP. In many cases, you
will see your specialist in your local hospital.
- NHS Direct is a 24-hour helpline which gives you access to confidential healthcare
advice and information, provided by a nurse. You can contact NHS Direct on 0845
4647. If you prefer, you can visit NHS Direct online at: www.nhsdirect.nhs.uk.
-
Walk-in centres offer instant access to treatments that can be provided by a nurse,
for conditions such as strains, burns, coughs and colds. Visit the
NHS walk-in centre section
of the NHS website to find one near to you.
- The Patient Advice and Liaison Service (PALS) provides confidential advice and support,
to help you sort out any concerns or complaints you may have about the care you
get from the NHS. Click here to find out more about PALS.
-
Minor injuries units are staffed by specialist nurses, with waiting times normally
shorter than Accident and Emergency. To find your nearest minor injuries unit – and
to check that it is the suitable place to treat your problem – call NHS Direct on
0845 4647.
- Accident and Emergency is normally open 24 hours a day for serious problems that
cannot wait until your doctor is available. To find your nearest Accident and Emergency
department, including its opening hours, call NHS Direct on 0845 4647. It's
useful to keep this information in an easily accessible place.
- Community services can be provided in clinics, health centres or even your home
– and can include services like chiropody or physiotherapy.
- Ambulance services are for serious medical emergencies only.
For further information about how the NHS works and the services you have access
to, you can visit the NHS website,
www.nhs.uk.